Terms of service

Terms of Service

Viscosity Part Ltd

Last Updated: 16/03/2026

1. Introduction

Welcome to Viscosity Part Ltd. These Terms of Service govern your use of our website and services, including the purchase of tyres and related products from our online store.

By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must not use our website.

2. Company Information

Viscosity Part Ltd
Registered in England and Wales
Company Number: 16265159
Registered Address: Unit l1 , The Mayfower, Mill Road, Mayland CM36EQ
Email: sales@viscosityparts.com

3. Eligibility

You must be at least 18 years old to place an order on our website.

By placing an order, you confirm that:

  • The information you provide is accurate

  • You are legally capable of entering into a binding contract

4. Products

We sell tyres and related automotive products through our website.

We aim to ensure:

  • All product descriptions are accurate

  • Images represent products as closely as possible

However:

  • Product images may vary slightly from the actual product

  • Availability may change without notice

5. Pricing

All prices are listed in GBP (£).

Prices:

  • May include VAT unless stated otherwise

  • Do not include delivery costs unless specified

We reserve the right to change prices at any time, but this will not affect orders already confirmed.

6. Orders

When you place an order:

  1. You will receive an order confirmation email.

  2. This email does not constitute acceptance of your order.

  3. A contract is formed only when we dispatch the goods.

We reserve the right to cancel or refuse orders if:

  • Payment is not authorised

  • The product is unavailable

  • There is a pricing or product description error

7. Payment

We accept payment through approved payment providers such as:

  • Credit cards

  • Debit cards

  • Online payment gateways

Payment must be received before dispatch.

8. Delivery

Delivery times are estimates and may vary.

We are not responsible for delays caused by:

  • Courier services

  • Weather

  • Events outside our control

Customers must ensure that delivery information is accurate.

9. Consumer Rights (UK)

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

Under UK law:

  • Products must be as described

  • Products must be of satisfactory quality

  • Products must be fit for purpose

If goods are faulty, you may be entitled to:

  • Repair

  • Replacement

  • Refund

10. Returns and Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.

Conditions:

  • Tyres must be unused and not fitted

  • Items must be returned in original condition

Customers may be responsible for return shipping costs unless the item is faulty.

Refunds will be processed within 14 days after receiving the returned goods.

11. Fitting Services (If Applicable)

If tyres are supplied for fitting at a partner garage:

  • Appointment availability is subject to the garage

  • The garage is responsible for installation services

We are not responsible for workmanship performed by third-party garages.

12. Warranty

Some tyres may include manufacturer warranties.

Warranty claims must follow the manufacturer's warranty process.

Normal wear and tear or improper use is not covered.

13. Website Use

You agree not to:

  • Use the website for illegal purposes

  • Attempt to hack, damage, or disrupt the website

  • Copy content without permission

All website content remains the property of [Company Name].

14. Limitation of Liability

To the maximum extent permitted by UK law:

[Company Name] shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss caused by misuse of products

Nothing limits liability for:

  • Death or personal injury caused by negligence

  • Fraud

15. Privacy

Your personal information is handled according to our Privacy Policy and in compliance with the UK General Data Protection Regulation.

16. Changes to Terms

We may update these Terms at any time.

Updated terms will be posted on our website with a revised Last Updated date.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these Terms:

Email: sales@viscosityparts.com
Address: Unit l1 , The Mayfower, Mill Road, Mayland CM36EQ