Shipping policy

Shipping Policy]

Viscosity Parts Ltd

Last Updated: 16/03/2026

1. Overview

This Shipping Policy explains how Viscosity Parts Ltd processes and delivers orders placed through our website.

We aim to dispatch and deliver orders within 3–5 working days, depending on stock availability and delivery location.

Working days are Monday to Friday, excluding UK public holidays.

2. Order Processing

All orders are processed after payment has been successfully received.

Orders are typically:

  • Processed within 1–2 working days

  • Dispatched within 3–5 working days

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer.

3. Delivery Time

Once dispatched, delivery normally takes 3–5 working days.

Delivery times may vary depending on:

  • Delivery location

  • Courier service availability

  • Seasonal demand

  • Circumstances beyond our control

While we aim to meet estimated delivery times, they cannot be guaranteed.

4. Delivery Areas

We currently deliver to:

  • England

  • Scotland

  • Wales

Additional delivery charges or longer delivery times may apply for:

  • Remote areas

  • Highlands and Islands

  • Northern Ireland

If we cannot deliver to your location, we will contact you before processing the order.

5. Shipping Costs

Shipping costs are calculated at checkout and may depend on:

  • Order size

  • Delivery location

  • Weight of tyres

Promotions or free shipping offers may be available from time to time.

6. Courier Services

We use reputable courier partners to deliver orders safely and efficiently.

Once your order has been dispatched, you may receive:

  • A shipping confirmation email

  • Tracking details where available

7. Missed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may attempt redelivery

  • The courier may leave instructions for collection or rescheduling

Customers are responsible for ensuring that someone is available to receive the delivery.

8. Delays

Delays may occur due to:

  • Severe weather

  • Courier disruptions

  • High demand periods

  • Events beyond our control

We will make reasonable efforts to keep customers informed of any significant delays.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged items (if applicable)

We will investigate and arrange a replacement or refund where appropriate.

10. Contact Information

If you have any questions about shipping or delivery, please contact us:

[Company Name]
Email: sales@viscosityparts.com